Join Our Dynamic Squad at Kenya Ports Authority - Customer Experience Specialist
- Rift Valley, Kenya
- Full Time
- 4.5 Day Week
UP TO $ 4,500 / month
Welcome to Kenya Ports Authority!
We are currently seeking passionate individuals to join our dynamic team in the Rift Valley region. If you thrive in providing exceptional customer experiences and enjoy working in a collaborative environment, then this opportunity is for you!
Position: Customer Experience Specialist
As a Customer Experience Specialist at Kenya Ports Authority, you will play a vital role in ensuring our customers receive top-notch service and support. Your responsibilities will include managing customer interactions, resolving queries, and ensuring customer satisfaction at all times.
Key Responsibilities:
- Interact with customers through various channels to address inquiries and concerns
- Provide accurate information and support to customers
- Handle customer complaints and resolve issues promptly
- Collect feedback and suggestions to improve customer experience
- Collaborate with team members to enhance overall service quality
Join Our Vibrant Team:
At Kenya Ports Authority, we value teamwork, respect, and a positive work culture. Join a team where communication flows seamlessly, ideas are welcomed, and achievements are celebrated together. Your contribution will make a difference!
Qualifications:
- Prior experience in customer service is preferred
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Customer-centric approach with a problem-solving mindset
- Fluency in both English and Swahili is an advantage
If you are passionate about delivering exceptional customer experiences and eager to be part of a supportive team, we invite you to apply for the Customer Experience Specialist position at Kenya Ports Authority. Let's create remarkable experiences together!
We look forward to welcoming you aboard our team!
About the Employer
Last Updated on October 28, 2025
Expiring On April 28, 2026
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