Join Our Collaborative Community as a Customer Engagement Specialist

Location: Maryland, United States
Job Types: Full Time
Timing/Shifts: 4.5 Day Week

UP TO $ 7,500 / month

Welcome to Goodwill Industries of the Chesapeake!

At Goodwill Industries of the Chesapeake, we believe that every member of our team contributes to our mission of transforming lives through the power of work. We are currently seeking a Customer Engagement Specialist to join our dynamic community in Maryland. If you are passionate about making a difference and thrive in a collaborative environment, we invite you to explore this exciting opportunity!

Your Role in Our Community

As a Customer Engagement Specialist, you will be at the heart of our operations, where your primary responsibility will be to foster positive interactions with our customers, support our mission, and ensure that our values are reflected in every aspect of your work. The ideal candidate will possess exceptional interpersonal skills, a commitment to teamwork, and the ability to create an inviting atmosphere that encourages patronage and community involvement.

Key Responsibilities

Customer Interaction: Engage with visitors in a friendly and welcoming manner, addressing inquiries and providing assistance tailored to their needs.
Team Collaboration: Work closely with fellow team members to create a cohesive and supportive working environment, promoting teamwork and open communication.
Merchandise Presentation: Ensure that our products are displayed attractively and organized efficiently, enhancing the customer experience.
Educational Outreach: Educate customers about our mission, initiatives, and the positive impact of their purchases on individuals in the community.
Problem Solving: Address customer concerns promptly and effectively, demonstrating professionalism and a solutions-oriented mindset.
Event Participation: Assist in the planning and execution of community events that promote goodwill and foster relationships within the community.
Performance Goals: Work collaboratively with leadership to meet and exceed store objectives, ensuring a consistent and positive experience for all stakeholders.

What We Are Looking For

The ideal candidate for the Customer Engagement Specialist position will possess the following qualifications:

Interpersonal Skills: Exceptional communication abilities and a friendly personality, enabling you to connect with diverse customers and team members.
Team Player: A collaborative attitude, ready to support fellow team members and contribute to a positive working environment.
Customer-Focused: A dedication to providing outstanding service and a desire to create a welcoming atmosphere for all visitors.
Adaptability: The ability to thrive in a fast-paced environment while maintaining attention to detail.
Experience: Previous experience in a customer service or community-focused role is preferred but not required. A willingness to learn and grow within our organization is essential.
Commitment to Mission: A shared belief in the value of work and a passion for making a positive impact in our community.

Why Join Us?

At Goodwill Industries of the Chesapeake, we offer more than just a job; we provide an opportunity to be part of something bigger. By joining our team, you will:

Make a Difference: Every role contributes to our mission of empowering individuals and strengthening communities.
Collaborative Environment: Work alongside a team of dedicated professionals who share your passion for service and community.
Professional Development: Gain access to training programs and learning opportunities tailored to help you grow in your career.
Supportive Culture: Enjoy a friendly and inclusive workplace that values diversity and encourages creativity.
Flexible Scheduling: We understand the importance of work-life balance and offer various scheduling options to fit your lifestyle.

Join Us in Our Mission!

If you are ready to take the next step in your career and become a vital part of our community, we encourage you to apply for the Customer Engagement Specialist position today! At Goodwill Industries of the Chesapeake, we are committed to fostering a workplace where everyone can thrive and contribute to our shared vision.

Our team is excited to meet individuals who are enthusiastic about making a difference and are eager to collaborate with others in a friendly atmosphere. Together, we can empower individuals and help transform lives—one connection at a time!