Join Our Dynamic Team as a Guest Experience Coordinator – Ignite Your Career with Us!

Location: Central, Kenya
Job Types: Full Time
Timing/Shifts: 5.5 Day Week

UP TO $ 13,500 / month

Exciting Opportunity Awaits at Kenya Power in Central Kenya

Are you passionate about creating memorable experiences and delivering exceptional service? Do you thrive in a vibrant, fast-paced environment where every interaction matters? Kenya Power, a renowned leader in its industry, is seeking enthusiastic and dedicated individuals to join our team as Guest Experience Coordinators. This role is ideally suited for individuals who have a flair for hospitality, impeccable organizational skills, and a commitment to excellence.

About Us

Kenya Power is well-established within Central Kenya, known for its commitment to quality and sustainable operations. We pride ourselves on unparalleled customer service and fostering a welcoming environment for all our guests. Our facilities are designed to provide comfort and outstanding service, making every visit a remarkable one.

Position Overview

As a Guest Experience Coordinator, you will be the backbone of our guest service operations, ensuring that each visitor receives attentive, personalized care. This position requires a blend of operational management, creative problem-solving, and relentless dedication to customer satisfaction. You will coordinate guest services, oversee daily activities related to food and beverage facilitation, and work closely with multiple teams to ensure seamless service delivery.

Key Responsibilities

Manage guest interactions from arrival to departure, ensuring a welcoming and professional atmosphere at all times.
Coordinate scheduling and workflow of service staff to optimize efficiency and maintain service standards.
Collaborate with supply chain teams to guarantee timely availability of fresh ingredients and necessary provisions.
Implement procedures to enhance service speed and quality, taking guest feedback into account for continuous improvement.
Maintain compliance with health, safety, and quality regulations, upholding the highest standards.
Train, mentor, and motivate team members to foster a positive, collaborative working environment.
Prepare detailed operational reports and present findings to senior management to facilitate informed decisions.

Required Qualifications and Skills

Proven experience in a client-facing role within dynamic service environments, preferably with exposure to food and beverage segments.
Exceptional interpersonal and communication skills with the ability to manage diverse guest needs tactfully.
Strong organizational and multitasking abilities, capable of handling high-pressure situations effectively.
Proficiency in basic computer applications including scheduling and inventory systems.
A problem-solving mindset with keen attention to detail and a commitment to excellence.
Ability to work flexible hours including weekends and public holidays as operational demands require.

Preferred Attributes

Diploma or degree in Hospitality Management, Business Administration, or a related field.
Demonstrated leadership experience with a proven track record of motivating teams towards shared goals.
Multilingual abilities will be an added advantage in engaging effectively with diverse client groups.

Why Choose Us?

Kenya Power offers a challenging yet rewarding environment for professionals looking to advance their careers. Joining our team means you will be part of an inclusive workplace where your contributions are valued and growth is encouraged. We provide ongoing training programs, competitive remuneration, and opportunities for career progression within the organization.

How to Prepare for Your Application

We invite candidates who meet the above criteria to carefully prepare their application and submit a detailed curriculum vitae highlighting relevant experience and accomplishments. Carefully articulate how your background aligns with this role and demonstrate your passion for guest-oriented services.

Be the Catalyst for Unforgettable Guest Experiences

At Kenya Power, every team member plays a vital role in driving excellence and innovation. If you are ready to embark on a fulfilling career path where your skills make a direct impact on client satisfaction and operational success, do not miss this opportunity.

Your journey to a vibrant professional future begins here — join Kenya Power and be part of something extraordinary!